Signal Gartner is cited for agentic AI resolving 80% of common service issues by 2029

Summary

NTT DATA relays a second Gartner prediction focused on customer service. By 2029, Gartner expects agentic AI to resolve 80 percent of common customer service issues on its own, without a human stepping in. The forecast links this autonomy to a 30 percent reduction in operational costs. The report places the figure among its enterprise adoption signals for human-orchestrated autonomy. It also describes early uses in which supervised agents handle routine service requests while every step is logged for audit. The prediction suggests that frontline service work could shift toward handling exceptions and overseeing agents rather than answering routine queries.