Signal Walmart's AI training runs bottom-up from gen AI for email to agents that analyze contracts

Summary

Deloitte uses Walmart to illustrate a bottom-up approach to AI and automation training in finance. Corporate controller David Chojnowski says much of the training starts with simple tasks, such as using generative AI to draft presentations or emails. From there it advances to building agents that carry out particular kinds of contract analysis. Walmart has also held jam sessions to find further opportunities to embed AI into daily work. The example sits within the finding that 39% of respondents are offering specialized training to upskill staff. Elsewhere Chojnowski says automation has freed his team for more forward-looking work, including closer engagement with regulators and customers.