Signal A projected 100,000 worker shortage in the US by 2028 is used to justify voice agents

Summary

A projected shortage of workers in US healthcare is being used as a key argument for voice agents. CB Insights cites a Mercer study pointing to a gap of 100,000 workers in the industry by 2028. It argues that adaptive voice agents will help providers do more with fewer staff by taking on routine calls. An executive at a publicly traded healthcare company described using an AI agent to assess patients and build care plans, with nurses reviewing the results and the AI checking in afterwards. The executive said this makes nurses more efficient and benefits independent providers, health systems and insurers alike. The staffing gap thus frames voice AI as filling critical holes rather than replacing care.