Issue Technology compounds faster than job descriptions can be rewritten

Summary

Zack Kass frames the workforce challenge in his luminary chapter as a mismatch of speed. Technology capabilities will compound faster than organizations can rewrite their job descriptions. Rather than training people on specific tools, he recommends building skills in orchestration, prompt and policy design, judgment, and taste. He also argues that in many categories the product becomes the bedside manner, with trust, clarity, and empathy delivered at scale through human-led experiences amplified by AI. This leads him to advise investment in behavioral adaptability and humanistic skills.