Signal 56% now organize and evaluate AI agents as digital workers

Summary

Deloitte's survey finds that 56% of leaders now organize and evaluate AI agents as digital workers. In addition, 60% say their teams have the right mix of human and AI capabilities to carry out the work required. The report frames this as a new bot option added to the traditional menu of build, buy and borrow for accessing talent. Rather than filling fixed roles, organizations are asked to define missions and outcomes first and then align the human and machine capabilities needed to deliver them. Deloitte also warns that AI-driven workforce cuts can backfire, as many leaders who exited workers because of AI have since questioned that choice.