Signal A Toyota agent replaced work spread across 50 to 100 mainframe screens

Summary

Deloitte cites Toyota as a case where agents bridge the gaps left by legacy systems. Teams use an agentic tool to see estimated arrival times of vehicles at dealerships, a task that previously required staff to work through 50 to 100 mainframe screens with considerable manual effort. The agent now supplies real-time information on vehicles from pre-manufacturing through delivery, without anyone touching the mainframe. Next, the team plans to let agents spot shipment delays and draft emails aimed at resolving them. Vice president of digital innovations Jason Ballard says the agent can finish this work before staff arrive in the morning, and that Toyota has chosen to invest further because it sees this as a future differentiator. The case supports the report's view that agents can extend legacy systems while organisations modernise selectively.