Signal Metro Pharmacy describes moving from dispensing medication to a community health hub

Summary

A network officer at the Canadian pharmacy operator Metro Pharmacy tells PwC that the model is moving from dispensing medication to acting as a trusted community health hub offering solutions rather than products, and extending care beyond the store through digital delivery, counselling, and asynchronous support.

Classification

Main topicWelfare & Health

Secondary topicsIndustry & Supply Chains AI & Computing

Region menusGlobal

Occurrencescope:country · geo_region:north_america · country:CA

Impactscope:global

Time horizon0-3 years (2026-07-26)

Last updated2026-07-29 04:49:52

Evidence 1

Voice of the Consumer 2026: The rise of everyday health PwC page=20;section=What does this mean for your sector? / Health industries: Health providers 2026-06 accessed 2026-07-26

Part of trends 1

TrendProviders move from reactive care to proactive, decentralised, personalised models5 signals

Directly linked issues 0

No objects.

Relation types: supports

Public id: fm-69c4da7fd952