Signal Metro Pharmacy describes moving from dispensing medication to a community health hub

Summary

Marie-Claude Vézina, chief network officer of the Canadian pharmacy operator Metro Pharmacy, describes how the pharmacy model is changing. She says it is moving from simply dispensing medication to becoming a trusted health hub embedded in the community. That shift means offering solutions rather than only products. It also means extending care beyond the physical pharmacy through digital delivery, counselling, and asynchronous support. PwC cites her to show how pharmacies can become part of an earlier care network before patients enter formal treatment.