Signal Save the Children roughly doubled AI usage and quadrupled complex-task application

Summary

Save the Children shows how decisions about trust and culture can speed up AI adoption. The charity's early pilots of generative AI led to patchy uptake. It responded by building a culture of curiosity, learning and collaboration through training, leadership involvement and a network of AI ambassadors, and by setting clear rules on when and how to use the tools. Weekly use roughly doubled, rising from 36 to 71 percent. As staff became more fluent, the share applying AI to complex tasks grew from 10 to 45 percent, awareness of the guardrails rose from 42 to 70 percent and collaborative learning from 36 to 60 percent. Deloitte says the organisation is now ready to redesign work and roles for greater impact.