Signal Gartner projects 15% of daily work decisions and 33% of enterprise software agentic by 2028

Summary

Deloitte cites Gartner forecasts to show the momentum behind agentic AI. Gartner expects 15% of day-to-day work decisions to be made autonomously by agentic AI by 2028, compared with none in 2024. Over the same period it expects 33% of enterprise software applications to include agentic AI, up from less than 1% today. The projections draw on a Gartner poll of 3,412 webinar attendees in January 2025 about their companies' plans. Deloitte pairs this enthusiasm with evidence that many organisations struggle to turn pilots into production-ready systems. Its point is that adoption pressure is rising faster than the operational redesign needed to make agents pay off.