Signal Cleveland Clinic freed 430 FTE of capacity by shifting 37 of 40 medical assistant tasks

Summary

Facing health care talent shortages, Cleveland Clinic's workforce planning group deconstructed the medical assistant role and moved 37 of 40 tasks to lower-credentialed or non-clinical staff or to automation, creating capacity equal to 430 full-time employees, more than USD 2 million in savings, and higher engagement.