Issue Digital and AI-driven inequality

Summary

The report finds that the benefits of AI are not shared equally. Digitalisation, with AI as part of that wider dynamic, can widen inequality, as people with more education and resources gain the most while others fall behind. Many jobs require digital skills, and applying for work often has to be done online. The fewer resources people have, the less the internet adds to their well-being, so digital inequality deepens existing forms of inequality. At work AI can amplify inequality when certain groups miss out on training or have no say, and it can increase work stress and impersonal interaction, harming employees' mental health. The report adds that unemployment may rise if people in disappearing roles cannot quickly reach the new jobs that replace them.