Signal Only 1% of IT decision-makers report no major operating model change underway

Summary

Deloitte reports that organisations are actively reassessing their technology operating models as AI gains momentum. When IT decision-makers were asked how they are evolving those models to meet changing business demands, just 1% said no major changes were under way. The report uses this figure to argue that restructuring the technology function has become nearly universal rather than a choice made by a few pioneers. It adds that each organisation's path will differ by maturity and priorities, and will usually begin with wider adoption of AI and automation. The executive summary repeats the figure while describing technology organisations becoming leaner, faster and more strategic. Leaders, the report says, are shifting from incremental IT management toward orchestrating teams of humans and agents.