Signal Workers who trust their AI agents are 10 times more likely to call them critical to value

Summary

Deloitte's research on trustworthy AI links trust directly to perceived value: employees who trust the AI agents they work alongside are ten times as likely to regard those agents as essential for value creation. The finding sits within a broader argument about how humans and machines should share decisions. People tend to extend trust to technology when it shows reliability, capability, transparency and humanity over time. Trust also grows when AI is applied where people welcome it, such as fraud detection or drug discovery, and held back from personal or value-laden choices. The implication is that designing for trust is not a soft add-on but a condition for AI agents to deliver business value while humans stay accountable for the reasons behind decisions.