Signal Only 14% of leaders say they are adept at shaping human-machine interaction

Summary

Only 14 percent of leaders in Deloitte's 2026 Global Human Capital Trends survey say they are skilled at shaping how people and machines interact. This low figure stands against evidence that nearly 60 percent of workers already use AI deliberately in their jobs. Deloitte argues that cohesive human and AI interaction will not emerge on its own. It finds that most organisations take a technology-focused approach, adding AI to legacy processes rather than redesigning collaboration and decision-making. Deloitte compares this to historic cities that bolt new infrastructure onto old foundations. The lack of design capability leaves many firms unable to realise returns on AI at the speed they need.