Signal Over half of global business services scopes cover finance, HR, IT, and procurement; savings exceed 20%

Summary

Deloitte finds that more than half of organizations using a global business services model include finance, HR, IT and procurement within the scope of their shared services. Some 58% expect that footprint to grow over the next three years. In Deloitte's research, over half of organizations with a dedicated global business services leader reported savings above 20%. The trend reflects cost pressure and a drive for operational efficiency in corporate functions. However, the report warns that functional leaders are struggling to connect the cost of these services with the value they deliver, and that shared services mainly address routine work rather than capabilities that grow the business.