Signal 51 percent say legacy processes are what depress returns on technology spending

Summary

KPMG reports that 51 percent of technology executives concede that legacy processes often drag down the returns on their technology investments. The finding places part of the loss outside the technology itself, in the business procedures that surround it. It sits alongside the report's broader point that returns slow as implementation grows complex and integration and technical debt pile up. The survey also observes that smaller organizations with streamlined approvals and lean governance tend to earn higher returns. Together these results suggest that modernizing how work is done may be a condition for realizing value from new tools.