Signal Nearly 60% of workers use AI intentionally at work

Summary

Close to 60 percent of workers now deliberately use AI in their jobs, according to a recent Melbourne Business School study cited by Deloitte. Yet Deloitte observes that few organisations are designing how people and machines should actually interact. Companies routinely design relationships between people and increasingly design workflows between machines. However, they still tend to plan work for humans and for technology separately rather than together. This gap between widespread individual use and weak organisational design helps explain why many firms struggle to get value from AI. Deloitte uses the figure to open its argument that intentional design of human and AI interaction is the real differentiator.