Issue Managing agents needs a framework that borrows from HR without copying it

Summary

Deloitte argues that as agents mature within job functions, organisations will need an equally mature way to manage them. It proposes a new framework that borrows human resources concepts where agents resemble human workers and departs from them where agents differ. Culture, loyalty and motivation do not apply to agents, but onboarding, performance management and life cycle management can be adapted. Performance management diverges most, since organisations must be able to prove what agents did, why they decided as they did and under whose authority, using digital identities, cryptographic receipts and immutable logs of every action. Onboarding also becomes two-sided, training the agent on company data while training its human supervisor to work with it. The report warns that holding agents to human performance standards risks assigning them work better left to people.