Signal 73% say they have used a chatbot for queries, but only 57% are satisfied
Summary
Capgemini reports chatbot use reaching almost three-quarters of consumers for at least one query, while satisfaction with the experience stops at 57 percent.
Classification
Main topicAI & Computing
Region menusGlobal
Occurrencescope:global
Impactscope:global
Time horizon0-3 years (2026-07-26)
Last updated2026-07-29 04:49:53
Evidence 2
- What matters to today's consumer 2026: How AI is transforming value perception Capgemini Research Institute page=32;section=AI - The consumer's trusted guide / Frictionless tools drive adoption 2026 accessed 2026-07-26
- What matters to today's consumer 2026: How AI is transforming value perception Capgemini Research Institute page=32;section=AI - The consumer's trusted guide / Frictionless tools drive adoption 2026 accessed 2026-07-26
Part of trends 0
No objects.
Directly linked issues 1
- IssueChatbot execution lags adoption and risks being read as cost-cutting2 trends · 3 signals
Relation types: direct_urgent
Public id: fm-85d179275c07