Signal Digital government outages, data leaks and a national data centre fire eroded public trust

Summary

Korea built a successful e-government model and has since pushed administration based on data and AI and a Digital Platform Government. Despite these efforts, recent failures of digital government systems have been reported. Personal data leaks and hacking incidents have also occurred. A fire at the National Information Resources Service is cited among these incidents. The report concludes that these events lowered public trust and fuelled distrust of the digital state. Its separate core task on securing the stability of public AI transformation connects directly to this diagnosis.