Issue Retail: talent polarises as shopping bifurcates
Summary
EY expects retail to split between human-led experiential shopping and agent-led algorithmic transaction, polarising talent needs, and warns that mass displacement without redeployment could damage consumer demand itself.
Classification
Main topicLabor & Future of Work
Region menusGlobal
Impactscope:global
Time horizon4-10 years (2026-07-25)
Last updated2026-07-29 04:49:52
Evidence 1
- Futures Reimagined: EY Megatrends 2026 and beyond EY (Ernst & Young Global Limited) page=36;section=Megatrend 4: Talent rewritten / Sector angles 2026 accessed 2026-07-25
Constituent trends 1
- TrendTalent rewritten3 signals
Directly linked signals 0
No objects.
Relation types: constitutes
Public id: fm-9ea5052dbd08