Signal McKinsey claims AI-native GBS delivers a 40-fold rise in innovation access and 50% productivity gain

Summary

McKinsey makes large claims about the payoff from converting shared services into AI-native global business services. According to its research, such centers bring a fortyfold increase in access to innovations. They also deliver a 50 percent improvement in productivity, which McKinsey attributes to stronger operational excellence and resilience. The report adds further estimated benefits, including a 20 percent improvement in customer experience and an additional 20 percent gain in cost effectiveness compared with traditional shared services. These figures are presented as McKinsey's own research findings and describe the potential of next-generation models rather than typical current results.