Signal An FMCG firm eliminated 70% of duplicated reports and lifted engagement 25 points

Summary

McKinsey describes a global fast-moving consumer goods company that found its reports and decisions were heavily duplicated. By clarifying who was accountable for what, the company eliminated 70 percent of those duplications. It also reduced the number of data points it tracked by 30 percent. Automated dashboards were introduced to replace manual reporting. Together these steps increased speed and raised employee engagement by 25 percentage points. The report offers the case as evidence that redesigning workflows can deliver gains in speed and clarity and can also reshape culture and alignment.