Signal Legacy integration (42%) and organizational resistance (41%) are the top GBS barriers
Summary
McKinsey's 2026 survey ranks integration with legacy systems and organizational resistance as the two largest barriers to scaling AI-native global business services, ahead of talent shortages and investment.
Classification
Main topicIndustry & Supply Chains
Region menusGlobal
Occurrencescope:global
Impactscope:global
Time horizon0-3 years (2026-07-26)
Last updated2026-07-29 04:49:53
Evidence 1
- The State of Organizations 2026 McKinsey & Company page=27;section=Technology disruption: Leveraging AI to rewrite the future of shared services / Issues to address 2026-02 accessed 2026-07-26
Part of trends 1
Directly linked issues 0
No objects.
Relation types: supports
Public id: fm-e2dec2393772