Signal Shared services today remain operational and administrative rather than analytical
Summary
McKinsey's 2026 survey finds shared services still concentrate on operational tasks (56 percent) and administrative tasks (49 percent), with fewer covering analytical (41 percent) or strategic work (26 percent).
Classification
Main topicIndustry & Supply Chains
Secondary topicsLabor & Future of Work
Region menusGlobal
Occurrencescope:global
Impactscope:global
Time horizon0-3 years (2026-07-26)
Last updated2026-07-29 04:49:53
Evidence 1
- The State of Organizations 2026 McKinsey & Company page=25;section=Technology disruption: Leveraging AI to rewrite the future of shared services 2026-02 accessed 2026-07-26
Part of trends 1
Directly linked issues 0
No objects.
Relation types: supports
Public id: fm-e67f88d7544d