Signal In store, 76% want shelf-scanning apps, 73% instant availability, 70% easy returns
Summary
Capgemini finds in-store technology demand led by shelf-scanning apps that surface relevant products from purchase history, followed by immediate product availability and easy returns.
Classification
Main topicIndustry & Supply Chains
Region menusGlobal
Occurrencescope:global
Impactscope:global
Time horizon0-3 years (2026-07-26)
Last updated2026-07-29 04:49:53
Evidence 1
- What matters to today's consumer 2026: How AI is transforming value perception Capgemini Research Institute page=44;section=Reliable tech builds loyalty - but with boundaries / Phygital parity: When tech enhances human touch 2026 accessed 2026-07-26
Part of trends 1
Directly linked issues 0
No objects.
Relation types: supports
Public id: fm-ebfedc08cb60