Signal 61% have met AI post-purchase follow-ups and 54% are satisfied

Summary

Capgemini finds three in five consumers having received personalized post-purchase follow-ups carrying usage tips, care instructions, and complementary recommendations, with just over half satisfied by them.

Classification

Main topicAI & Computing

Secondary topicsIndustry & Supply Chains Values & Lifestyles

Region menusGlobal

Occurrencescope:global

Impactscope:global

Time horizon0-3 years (2026-07-26)

Last updated2026-07-29 04:49:53

Evidence 1

What matters to today's consumer 2026: How AI is transforming value perception Capgemini Research Institute page=33;section=AI - The consumer's trusted guide / Everyday agents: Shoppers already let AI act on their behalf 2026 accessed 2026-07-26

Part of trends 0

No objects.

Directly linked issues 1

IssueChatbot execution lags adoption and risks being read as cost-cutting2 trends · 3 signals

Relation types: direct_urgent

Public id: fm-f68dfa6d6b64