Signal High performers expect about half their tech team to be permanent human staff by 2027

Summary

Zack Kass's luminary chapter in the KPMG report draws on survey data about the future shape of technology teams. High performers expect roughly half of their technology team capacity to consist of permanent human staff by 2027, compared with 42 percent for other organizations. Across all respondents, digital assistants are expected to account for 36 percent of core technology team capacity within two years. Kass reads this as a future in which small, durable human cores orchestrate large ecosystems augmented by AI. He calls high performers' intention to keep a strong human core the right instinct for resilience and governance.