Signal Friction costed at $8.8 trillion in disengagement and 20-30% of revenue in silos

Summary

This signal puts a price on organizational friction, the obstacles that slow decisions and coordination. EY cites an estimate that disengaged employees cost the world economy US$8.8t every year, roughly 9% of global GDP. At the company level, internal friction is put at about US$15,000 per worker annually. Data trapped in silos is said to drain between 20% and 30% of revenue through inefficient operations. EY uses these figures to argue that removing friction is both an urgent and a financially compelling reason to move toward the superfluid enterprise. It adds that capturing the resulting gains will also require new ways of measuring value.