Trend Superfluid enterprise

Summary

The superfluid enterprise is EY's name for an organization in which the friction that slows decisions and coordination has almost disappeared. It emerges from three technologies acting together: agentic AI, smart contracts running on blockchain, and digital twins. Hierarchies flatten into networks where people and AI agents work side by side, and data, talent and capital cross old departmental walls without obstruction. Autonomous systems run continuously and respond to market shifts as they happen. For employees, contribution moves away from executing tasks toward judgment, creativity and orchestration, while leaders shift from approving individual decisions to defining the values and limits within which automated systems act. EY argues that success will depend on redesigning work so that it expands human potential instead of shrinking it.