Issue Choosing the interaction type is a design decision, not a default

Summary

Deloitte argues that choosing how workers relate to AI is an important design decision that organisations often overlook. It sets out a range of interaction types ordered by how much authority the AI holds. At the high end, AI can act as a boss that sets priorities and monitors work, or as a coach that offers feedback and guidance. In the middle sit AI as a creative collaborator, an assistant that makes recommendations or a direct report whose outputs people review. At the low end, AI can mimic a person's behaviour as a digital double or work autonomously on low-value tasks. Each type calls for different formal rules and cultural conditions, so firms should involve workers and match the type to the work and the people.