Signal Concealing AI costs trust for 80%, switching for two-thirds, and a premium for half
Summary
Four in five surveyed consumers would trust a brand less if it deliberately concealed AI's involvement, two thirds would switch brands over it, and half say they would pay more to switch.
Classification
Main topicValues & Lifestyles
Secondary topicsIndustry & Supply Chains
Region menusGlobal
Impactscope:global
Time horizon0-3 years (2026-07-25)
Last updated2026-07-29 04:49:53
Evidence 1
- 5 trends for 2026: Capture fleeting opportunities with confidence IBM Institute for Business Value (IBM IBV) page=15;section=Trend 3: Customers will hold your AI accountable 2025-12 accessed 2026-07-25
Part of trends 1
- TrendCustomers will hold your AI accountable5 signals
Directly linked issues 0
No objects.
Relation types: supports
Public id: fm-7e4c6be31fc7