Signal A 26-point trust gap between the technology industry and AI

Summary

Trust in AI specifically sits 26 points below trust in the technology industry overall. EY reads this gap as a sign that AI is widening the sector's credibility problem rather than borrowing its reputation. The concerns behind it are broad, including job displacement, erosion of privacy, industrial-scale misinformation and the opacity of algorithmic decisions. EY argues that this demands new approaches to governance, technology deployment and organisational culture. It sees the organisations that treat trust as a strategic asset, not a compliance box, as the ones best placed to benefit.